Refunds will be made, less delivery charges, on items returned by prior agreement. Unspoiled and unused within 14 days of purchase. Special order products may incur handling charges.
Following terms apply to all items except:
Damaged in transport, deformed in transport, faulty items but faults must be reported to driver before sign and to us within 7 working days after received item including photo documentation and description of fault. without claim form signed by customer and driver couriers companys dont accept any claims .
We accept returns within 7 days after receipt of delivery of the item and within 14 days after receipt of delivery must be with us.
Item must be packed exactly as arrived to you.
If you received item in box-the same box must be used to return item to us-otherwise we don’t accept return parcels with no name; no sender’s address or without prior “return request” will not be accepted
We don’t accept returns of item personal collected or personal delivered
We don’t refund postage to client.
Errors and omissions excepted.
How do I return an item?
Simply call us on +44 7578 221 280 and one of our customer support team will issue you with a Returns Number that will enable us to process your return quickly and efficiently. You must obtain a Returns Number before sending anything back to us or we will not be able to process your return, here are some simple and easy to follow guidelines:
Faulty or defective items: If you wish to return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item must be returned within 14 days of purchase.
Change of mind
Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc.), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item must be returned within 14 days of purchase. Special or made to specific car orders may incur handling charges. The handling fee is 30% and 50% of the value of the purchased goods. Also shipping costs (return purchased goods) are borne by the customer. Any goods with a value of over £500 is not refundable. This is due to the fact that expensive products are produced to special order.
Items returned and lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges: Refunds for items that are defective or faulty and sent back to CUSTOM KITS LTD within 14 days, a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item a refund will be made in the same form of payment that was used to make the initial purchase. Please note that items that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.