Monday – Friday: 9.00 – 5.30
Saturday: 10.00 – 2.00
By online via our website: www.customkitsscotland.com . All transactions are via our secure server.
Our company has several ways to receive payments.
Payment can be made online (via Worldpay service) or by phone, or by bank transfer.
We aim to despatch goods in 2-14 working days. We reserve the right to supply up to a maximum of 28 days and will inform you of any delays due to stock unavailability.
Prices and Specs may change due to factors out with our control. We reserve the right to alter prices; however should your order differ from prices quoted we will inform you before despatch of any order.
Delivery charges will be calculated at checkout.
Our company makes every effort to ensure the highest quality of its services. Goods sent to the client is checked and packed to avoid any damage in the delivery. However, there are cases of delivery by courier damaged goods. We suggest the following.
Before signing the document of receipt of goods:
1. unpack product and checked for any sign of damage
2. if the goods are not damaged, please sign the document of receipt
3. if the goods are damaged, report the damage to the courier
4. you must notify us within 24 hours, to make a claim of any damage or shortages.
Refunds will be made, less delivery charges, on items returned by prior agreement. Unspoiled and unused within 14 days of purchase. Special order products may incur handling charges.
Following terms apply to all items except:
Damaged in transport, deformed in transport, faulty items but faults must be reported to us within 7 working days after received item including photo documentation and description of fault.
We accept returns within 7 days after receipt of delivery of the item and within 14 days after receipt of delivery must be with us.
Item must be packed exactly as arrived to you.
If you received item in box-the same box must be used to return item to us-otherwise we don’t accept return parcels with no name; no sender's address or without prior "return request" will not be accepted
We don't accept returns of item personal collected or personal delivered
We don’t refund postage to client.
Errors and omissions excepted.
Simply call us on +44 1563 537 919 and one of our customer support team will issue you with a Returns Number that will enable us to process your return quickly and efficiently. You must obtain a Returns Number before sending anything back to us or we will not be able to process your return, here are some simple and easy to follow guidelines:
Faulty or defective items: If you wish to return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item must be returned within 14 days of purchase.
Goods returned to us because of a change of mind must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc.), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. The item must be returned within 14 days of purchase. Special or made to specific car orders may incur handling charges. The handling fee is 30% and 50% of the value of the purchased goods. Also shipping costs (return purchased goods) are borne by the customer. Any goods with a value of over £500 is not refundable. This is due to the fact that expensive products are produced to special order.
Items returned and lost in transit: We cannot be held responsible for packages lost in transit: as you are responsible for returning the item to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges: Refunds for items that are defective or faulty and sent back to Custom Kits Scotland within 14 days, a refund, replacement or exchange will be processed within 7 working days of receipt of the returned item a refund will be made in the same form of payment that was used to make the initial purchase. Please note that items that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.
Please note, in all instances Custom Kits Scotland shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
Custom Kits Scotland takes its relationships with customers very seriously, and we spend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. If email is not suitable you are welcome to call us on +44 1563 537 919 where our customer support team will gladly be of assistance. All your feedback is appreciated good or bad!
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Do we use 'cookies'?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
• By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
• Within 7 business days
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM we agree to the following:
• NOT use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
email@example.com and we will promptly remove you from ALL correspondence.